1. Creating an Account

To access certain features (ordering products, reviews, newsletters), users must create a Meecy Lifesciences Account by providing:

  • Full Name

  • Email Address

  • Mobile Number

  • Date of Birth

  • Gender

  • Password

  • Billing & Shipping Address

By creating an account, you confirm that:

  • All information you provide is accurate and complete.

  • You will update your information whenever necessary.

  • You are 18 years or older.

  • You are solely responsible for maintaining the confidentiality of your login details.

Meecy Lifesciences will not be responsible for unauthorized account access caused by your negligence.
For any suspicious activity, contact us immediately at support@meecylifesciences.com.

2. Privacy Policy

Your personal data is handled securely and used strictly in accordance with our Privacy Policy.

We do not sell, rent, or share your information with any third-party except:

  • Payment gateway partners

  • Delivery & logistics partners

  • Legal/regulatory authorities when required

We follow industry-grade SSL encryption to protect your data.

3. Security Policy

All online transactions on our Website are 100% secure.
We use 256-bit SSL encryption to protect your personal, financial, and order-related information.

4. Customer Eligibility

  • Users must be at least 18 years old.

  • The Website is not intended for minors.

  • Orders placed by persons under 18 will be cancelled automatically.

5. Pricing & Payment

  • All product prices on the Website are inclusive of applicable taxes.

  • Prices and availability are subject to change without prior notice.

  • In case of pricing errors, Meecy Lifesciences reserves the right to cancel or correct the order.

Delivery Charges

  • Orders below ₹500: Delivery charge ₹99

  • Orders ₹501 and above: Free Delivery

Delivery Timeline

  • Standard Delivery: 3–7 business days

  • Express Delivery: 2–3 business days (where applicable)

Payment Methods

  • Credit/Debit Cards

  • Net Banking

  • UPI

  • Wallets

  • Cash on Delivery (COD)

6. Disclaimer of Warranties

Meecy Lifesciences provides the Website and Products “as-is” and “as-available”.
We do not guarantee:

  • Error-free Website operation

  • Uninterrupted access

  • Accuracy or completeness of product information

  • Color accuracy of product images

  • Effectiveness/suitability of pharmaceutical products

We are not responsible for:

  • Damages to your device

  • Misuse of products

  • Harm caused by inappropriate usage

  • Reliance on customer reviews

We may update, modify, or remove Website content without prior notice.

7. Website Availability

Although we aim to keep the Website available 24/7,
temporary downtime may occur due to:

  • Server issues

  • Scheduled maintenance

  • Technical failures

  • Events beyond our control

We are not liable for such interruptions.

8. Third-Party Links

Our Website may contain links to payment gateways or partner websites.
Meecy Lifesciences is not responsible for:

  • Their content

  • Privacy policies

  • Terms of use

  • Functionality

Use such links at your own risk.

9. Terms of Sale

Meecy Lifesciences reserves the right to:

  • Accept or decline orders

  • Limit purchase quantity

  • Modify or discontinue offers

  • Cancel suspicious or fraudulent orders

By placing an order, you authorize us to process and deliver your products to your specified address.

If you are ordering on behalf of a patient, you confirm that:

  • You are legally authorized to do so.

  • The information provided is accurate.

10. Return & Refund Policy

We ensure that all orders are carefully checked and packaged.
However, returns may be accepted under the following conditions:

Eligible for Return (within 3–7 days)

You may return products if:

  • Wrong item delivered

  • Product damaged during transit

  • Product delivered in expired condition

Important:
If the package is visibly damaged, please do not accept the delivery.

If damage is noticed after delivery, request a return within 24 hours via our support team.

Conditions for Accepted Returns

  • Product must be unused and in original packaging

  • Labels & barcodes intact

  • Batch number must match invoice

  • Original invoice must be provided

Not Eligible for Return

  • Opened or partially used product

  • Products requiring cold storage (vaccines, injections, insulin, etc.)

  • Products expired after purchase

  • Multiple return requests for the same order

11. Return Process

To initiate a return request:

Our Returns Team will verify eligibility before processing.

12. Refund Timeline

Refunds (after return verification):

  • Online Payments: Within 5–7 business days

  • COD Orders: Refund via NEFT (bank transfer)

Required Details for NEFT Refund:

  • Account Holder Name

  • Bank Name

  • Branch

  • Account Number

  • IFSC Code

Refunds will only be issued to the same customer name used during purchase.

Meecy Lifesciences is not responsible for delays caused by banks or external agencies.

13. Governing Law

These Terms are governed by the laws of India.
All disputes are subject to the jurisdiction of [Insert Your City] courts.

14. Contact Us

For queries, support or complaints:
📧 support@meecylifesciences.com
📞 [Insert Customer Support Number]
📍 [Insert Office Address]