1. Content & Purpose

This Privacy Policy (“Policy”) applies to your use of the domain www.meecylifesciences.com, including all subdomains, digital platforms, and mobile applications owned and operated by Meecy Lifesciences Pvt. Ltd. (“Meecy Lifesciences”Company”).

The Website provides an online platform for purchasing:

  • Pharmaceutical products

  • Health & wellness products

  • FMCG and personal care goods

All users who visit, browse, interact, or purchase through the Website (“Users”, “You”) are governed by this Policy.

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Commitment to Privacy & Security

Meecy Lifesciences is committed to protecting the confidentiality and security of your personal data.
We follow reasonable security practices, encryption, and administrative safeguards to protect user information.

While we strive to meet industry-level security standards, complete protection against all internet vulnerabilities cannot be guaranteed.

3. What Is Personal Information?

Personal Information

Any information that identifies an individual, directly or indirectly, including but not limited to:

  • Name

  • Contact details

  • Address

  • Email ID

  • Age

  • Gender

  • Government-issued details (where applicable)

Sensitive Personal Data or Information (SPDI)

This includes:

  • Passwords

  • Financial information (bank, card details, UPI, etc.)

  • Physical, physiological, genetic, mental health data

  • Medical records, prescriptions, health history

  • Biometric information

Data that is publicly available or shared under any legal requirement is not considered SPDI.

4. Information We Collect

Users may browse certain pages without registering.
However, to access all features and services, account creation is required.

Information You Provide

We may collect:

  • Full Name

  • User ID

  • Email Address

  • Contact Number

  • Complete Address

  • Date of Birth

  • Gender

  • Password

  • Valid payment details

  • Uploaded prescriptions

  • Any additional information voluntarily provided

Prescription Data

For orders requiring a valid medical prescription, users may:

  • Upload prescription on the Website

  • Email prescription

  • Share prescription through verified channels

These files are stored securely and used in accordance with this Policy.

Call Records

Customer support call recordings may be stored for quality, training, and verification purposes.

5. Internet Usage Data

When you visit our Website, we may collect:

  • IP address

  • Browser type

  • Device details

  • Operating system

  • Referring URLs

  • Browsing activity on our Website

  • Cookies & similar tracking technologies

Cookies

We use cookies to:

  • Improve Website performance

  • Enable essential site functionality

  • Personalize the user experience

  • Conduct analytics & research

You may disable cookies in your browser settings, but some features may not function properly.

User-Generated Content

If you post comments, reviews, or publicly visible content, other users may access this data.
We are not responsible for misuse of information you voluntarily share publicly.

Children’s Privacy

We do not knowingly collect data from individuals below 18 years of age.

6. How We Use Your Information

Personal Information is used strictly for lawful business purposes, including but not limited to:

  • User registration & account creation

  • Processing orders, payments, and deliveries

  • Providing safe and efficient pharmacy services

  • Personalizing content and recommendations

  • Sending alerts, updates, and promotional communications

  • Website maintenance & technical administration

  • Improving services and overall user experience

  • Conducting research, analytics, and customer surveys

  • Fraud detection and identity verification

  • Handling inquiries, grievances, and customer support

  • Communicating policy updates or service changes

  • Compliance with legal, regulatory, or governmental requirements

Non-personally identifiable data may be used for:

  • Market research

  • Statistical analysis

  • Product improvement

  • Business intelligence

7. Disclosure of Information

Your data may be disclosed to:

  • Authorized employees

  • Payment gateway partners

  • Delivery/logistics partners

  • IT & software service providers

  • Regulatory authorities (if legally required)

  • Healthcare professionals (where prescription validation is required)

We never sell or rent your personal information to third parties.

8. Data Protection Measures

We adopt the following safeguards:

  • SSL encryption for all transactions

  • Controlled access to personal information

  • Regular security audits

  • Secure servers for data storage

  • Industry-standard security practices

Despite our best efforts, no data transmission online is 100% secure.
Users are encouraged to maintain strong passwords and protect their account credentials.

9. User Rights

Users may:

  • Review their personal information

  • Update or modify information

  • Withdraw consent (where applicable)

  • Request corrections or deletions

  • Opt-out of marketing communications

Requests may be sent to:
📧 privacy@meecylifesciences.com (Replace with your official email)

10. Account Deletion Policy

Users may request account deletion at any time.

Upon verified request:

  • All personal data will be permanently deleted within 30 days

  • Deletion is irreversible

  • Transactional records required by law may be retained

To request deletion:
📞 [Insert Customer Support Number]
📧 support@meecylifesciences.com

11. Complaints & Grievance Redressal

Meecy Lifesciences has appointed a Grievance Officer in accordance with the IT Act, 2000.

Grievance Officer

Name: [Insert Full Name]
Email: grievance@meecylifesciences.com
Contact Number: [Insert Phone Number]
Address: [Insert Company Address]

The grievance officer will respond within 30 days of receiving the complaint.

12. Legal Compliance

This Privacy Policy is published in compliance with:

  • Information Technology Act, 2000

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

13. Changes to the Policy

Meecy Lifesciences reserves the right to modify, update, or revise this Policy at any time.
Changes will be posted on this page with revised “Last Updated” date.

Continued use of the Website constitutes acceptance of the updated Policy.

14. Contact Us

For questions, support, or privacy concerns:

📧 support@meecylifesciences.com
📞 [Insert Support Number]
📍 [Insert Complete Address]