At meecylifesciences we strive to ensure that our customers receive only genuine and high-quality medical products. Due to the sensitive nature of healthcare items, our return and refund policy is designed to maintain hygiene, safety, and compliance with medical regulations.

1. Products Eligible for Return

Returns are accepted only under the following conditions:

  • You have received a damaged, defective, or wrong product.

  • The product is expired or past its shelf life upon delivery.

  • The packaging is tampered or missing essential items.

Note: For safety and regulatory reasons, we cannot accept returns for opened, used, or partially consumed medicines and healthcare products.

2. Return Request Process

To initiate a return:

  1. Contact our customer support within 48 hours of delivery via [support email/phone number].

  2. Provide your order number, reason for return, and clear images of the product and packaging.

  3. Once approved, we will arrange for a pickup or guide you through the return shipment process.

3. Refund or Replacement

  • After the returned item passes quality checks, you may choose between:

    • Replacement: Same product will be shipped again.

    • Refund: Issued to the original payment method within 7–10 business days.

  • In case of online payments, refund timelines depend on your bank or payment provider.

4. Non-Returnable Items

For hygiene, safety, and legal compliance, the following items cannot be returned:

  • Prescription medicines

  • Opened or used healthcare and personal care items

  • Temperature-sensitive products (like insulin, vaccines)

  • Diagnostic kits or medical devices once unsealed5. Order Cancellations

  • Orders can be canceled before dispatch only.

  • Once shipped, cancellations are not allowed.

  • For prepaid orders, refunds (after approval) will be processed within 7 business days.

6. Contact Us

For return or refund support, reach out to:
📧 [support@yourwebsite.com]
📞 [12345678910]
⏰ Support Hours: [24x7]